Delivery Times
Your total delivery time is our processing time plus shipping time. Most in-stock orders will ship within 48 hours. During holiday seasons, expect delays. While we will try to minimize this, we will fill all orders in the order received. We will try to update our lead times according to our order load. Please check lead times frequently and include lead time plus shipping for estimated delivery date.

Incorrect Address / Non Deliverable / Refused Shipments
All returned orders will be handled in a timely manner. If the customer has made an address error, the customer is responsible for additional shipping costs. If the customer refuses shipment, the order is considered a return with a 15% restocking fee.

Product Return Policy

Just Imagine…offers only the finest quality handcrafted products. All products are carefully crafted and we strive to maintain excellent quality control. We want you to be 100% satisfied with our products, so please contact us immediately if there is a problem or a concern with your order.

Returns will be accepted only on defective products and must occur within 14 days of your shipment receipt. Product must be unused.  We are not responsible for shipping delays and cannot reimburse for return shipping expenses.

Note: Most products are made-to-order. Because different people have different likes and dislikes, we cannot accept returns on products simply because you do not care for the fragrance.

To return your order, please contact us via phone or email to obtain a return invoice number Once you have a return invoice number:

• Place the original invoice (or a copy) inside the shipping box.
• Clearly PRINT the return invoice number on your shipping box .
• Ship the box to our business address marked “Returns.”

Exchanges

While we do not offer refunds if you simply don’t care for the fragrance; we will be happy to exchange the product for you at your request. Simply return the product to us in its original condition.  Customer is responsible for return shipping expense.  Clearly mark your invoice with the product number and SKU that you wish to exchange the item for, as well as any price difference.

Contact Us

While you may phone us at any time during regular business hours, contact via email is the preferred method. If you cannot reach us by phone, please rest assured that we will repsond as promptly as possible.   You may email us with questions or comments about our website, products, or orders 24 hours a day, 7 days a week. To contact via regular mail or by phone, please see below: